Outstanding Product and Exceptional After-Sales Service
I had a Solar Minor Solax system installed in December 2019 and have experienced no issues with the system itself—it has consistently delivered excellent savings on electricity bills, exactly as promised by the sales team.
During the initial installation, a few roof tiles were damaged, which the company promptly addressed under their workmanship warranty. However, nearly six years later, I noticed a recurring leak in the same area. I reached out to Malcolm, who took my concerns very seriously and handled the situation with honesty and professionalism.
To my surprise and appreciation, he arranged for the installer to come and repair the issue on a Sunday morning, exactly when I requested. This level of commitment to customer satisfaction is rare and truly world-class.
I highly recommend Solar Minor to anyone considering solar—especially for those who value not just the product, but reliable after-sales service as well. I will definitely be recommending them to family and friends. Thanks
Response from the owner:Hi Rame,
Thank you for taking the time to share your experience. We're thrilled to hear that your Solax system has been performing reliably and delivering the savings you expected. It's always our goal to provide not only top-quality products but also long-term support that our customers can count on.
We’re especially glad that team could assist promptly with your roof concern, even years after installation. Your kind words about our after-sales service mean a lot to us, and we'll continue striving to maintain this level of care and commitment.
We truly appreciate your recommendation and trust—it’s the highest compliment we can receive.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online