1300 285 885 I recently needed assistance updating the control settings to enable my battery to charge from the grid during a specific 3-hour window when my energy provider offers free grid-to-home supply.
I referred to the documentation and attempted to update the settings in the Growatt Shine app but was unsuccessful.
In the end, I reached out to Solar Miner’s technical support for help.
Brett from the tech team quickly understood the issue and resolved it.
Not only did he fix the problem, but he also followed up with multiple calls and reminders to ensure everything was working smoothly with the updated settings.
Solar Miner truly exceeded my expectations in supporting me with this issue. Thank you, Brett, you were amazing! Keep up the excellent work.
Best,
Praveen
I referred to the documentation and attempted to update the settings in the Growatt Shine app but was unsuccessful.
In the end, I reached out to Solar Miner’s technical support for help.
Brett from the tech team quickly understood the issue and resolved it.
Not only did he fix the problem, but he also followed up with multiple calls and reminders to ensure everything was working smoothly with the updated settings.
Solar Miner truly exceeded my expectations in supporting me with this issue. Thank you, Brett, you were amazing! Keep up the excellent work.
Best,
Praveen
Response from the owner:Hi Praveen,
Thank you for sharing your positive experience!We’re glad to hear that our technical support team was able to resolve your issue and ensure everything was working smoothly. Providing timely and effective assistance is something we strive for, and your feedback means a lot to us.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
Very good outcome all the way. Special mention -Brett was very helpful.
Response from the owner:Hi Fred,
Thank you for your great feedback! We’re delighted to hear that you had a positive experience throughout the process.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
I got 40kwh Growatt through Solar Miner.
When installing the battery, electrician face real problem, battery pack need 3m wide to satisfy the rules. My wall on switch board side has no 3m room as solar panel and electric hot water service already took the place. The first electrician gave this project up.
Thanks for Victor Stark, the project coordinator of Solar Miner, assigned another wonderful and charming electrician Kik finish the job by crossing 30m long cables throng underneath the house. Everyone is satisfied.
Thank you Solar Minor, sales Andy, coordinator Victor and Electrician Kik. I am 200% pleased to broadcast my recommendation.
God bless you guys.
When installing the battery, electrician face real problem, battery pack need 3m wide to satisfy the rules. My wall on switch board side has no 3m room as solar panel and electric hot water service already took the place. The first electrician gave this project up.
Thanks for Victor Stark, the project coordinator of Solar Miner, assigned another wonderful and charming electrician Kik finish the job by crossing 30m long cables throng underneath the house. Everyone is satisfied.
Thank you Solar Minor, sales Andy, coordinator Victor and Electrician Kik. I am 200% pleased to broadcast my recommendation.
God bless you guys.
Response from the owner:Hi Richard,
Thank you so much for your kind and thoughtful feedback! We're thrilled to hear that you're happy with your new system and that everything was completed to your satisfaction, despite the initial challenges. It's always our goal to find the best solution for every home, and we're glad the installation could be completed successfully. Your recommendation means a lot to us.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
Great service from Malcom explained everything im detail great service
Response from the owner:Hi Danny,
Thank you for your feedback!We're glad to hear you had a great experience and that everything was explained clearly and in detail. Providing excellent service and support is what we strive for.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
Had Malcholm ring me today to reconnect my wi fi and bluetooth for my solar system.
He was very patient and helpful and l managed to get it connected without too much trouble.
Regards
Karen
He was very patient and helpful and l managed to get it connected without too much trouble.
Regards
Karen
Response from the owner:Hi Karen,
Thank you for your lovely feedback! We're glad to hear that our team was able to assist you with reconnecting your Wi-Fi and Bluetooth. It's great to know the process went smoothly and that you felt supported throughout.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
I had very good experience with solar miner. All the staff was very professional and helpful with selection of right solar. Yash helped me a lot in this installation. Thanks
Response from the owner:Hi Navi,
Thank you so much for your kind words and positive feedback! We're thrilled to hear you had a great experience with Solar Miner. Our team takes pride in providing professional and helpful service, and it's wonderful to know our team was able to support you throughout the installation process. We truly appreciate your support and look forward to assisting you in the future!
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
great service and fast instalation. couldnt fault these guys.
Response from the owner:Hi Konti,
Thank you for your kind words! We're glad to hear you were happy with our service and the fast installation. It means a lot to us that you had a smooth experience.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
Brett is very helpful in solving my issue.
Thank you
Thank you
Response from the owner:Hi Pavan,
Thank you for the excellent review! We're so happy to hear you're satisfied.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
Outstanding Product and Exceptional After-Sales Service
I had a Solar Minor Solax system installed in December 2019 and have experienced no issues with the system itself—it has consistently delivered excellent savings on electricity bills, exactly as promised by the sales team.
During the initial installation, a few roof tiles were damaged, which the company promptly addressed under their workmanship warranty. However, nearly six years later, I noticed a recurring leak in the same area. I reached out to Malcolm, who took my concerns very seriously and handled the situation with honesty and professionalism.
To my surprise and appreciation, he arranged for the installer to come and repair the issue on a Sunday morning, exactly when I requested. This level of commitment to customer satisfaction is rare and truly world-class.
I highly recommend Solar Minor to anyone considering solar—especially for those who value not just the product, but reliable after-sales service as well. I will definitely be recommending them to family and friends. Thanks
I had a Solar Minor Solax system installed in December 2019 and have experienced no issues with the system itself—it has consistently delivered excellent savings on electricity bills, exactly as promised by the sales team.
During the initial installation, a few roof tiles were damaged, which the company promptly addressed under their workmanship warranty. However, nearly six years later, I noticed a recurring leak in the same area. I reached out to Malcolm, who took my concerns very seriously and handled the situation with honesty and professionalism.
To my surprise and appreciation, he arranged for the installer to come and repair the issue on a Sunday morning, exactly when I requested. This level of commitment to customer satisfaction is rare and truly world-class.
I highly recommend Solar Minor to anyone considering solar—especially for those who value not just the product, but reliable after-sales service as well. I will definitely be recommending them to family and friends. Thanks
Response from the owner:Hi Rame,
Thank you for taking the time to share your experience. We're thrilled to hear that your Solax system has been performing reliably and delivering the savings you expected. It's always our goal to provide not only top-quality products but also long-term support that our customers can count on.
We’re especially glad that team could assist promptly with your roof concern, even years after installation. Your kind words about our after-sales service mean a lot to us, and we'll continue striving to maintain this level of care and commitment.
We truly appreciate your recommendation and trust—it’s the highest compliment we can receive.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
Solar panels installed through Solar Miner. Overall happy with the service. Harrison, Malcolm and Ray have been prompt and courteous.
Response from the owner:Hi Vishnu,
Thank you for your positive feedback! We're glad to hear you're happy with the service and that our team was prompt and courteous throughout the installation process.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
Malcolm persevered and genuinely tried to resolve my issue over the phone. Also kept me up to date till the day the technician actually came on-site and resolved my issue. Thank you Malcolm and Solar Minor.
Response from the owner:Hi Con,
Thank you so much for your kind feedback! We're glad to hear the issue was resolved and that you were kept well-informed throughout the process. We appreciate your support and are always here if you need further assistance.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
Solar miner was quite great with my solar installation. They handled everything from the beginning to the end with any issues.
Response from the owner:Hi Danny,
Thank you for your kind feedback! We're pleased to hear your installation experience went smoothly from start to finish. It's our goal to make the process as seamless as possible, and we’re glad we could deliver.
Please get back to us at info@solarminer.com.au for any concerns.
Regards,
Solar Miner Online
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